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ICT Support Engineers ANZSCO 263212

ICT Support Engineers make support procedures and strategies for the development of systems, networks, OS, and applications, troubleshoot problems, and provide technical expertise and direction in support of system infrastructure and process improvements, diagnose and resolve complex system problems.

Skill Level

Level 1 or Equivalent

Skills Assessment Authority

ACS (Australian Computer Society)

Alternative Titles

Support Analyst
Support Architect

ICT Support Engineers ANZSCO 263212

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Unit Group: 2632

ICT Support and Test Engineers

ICT Support Engineer develops methods and strategies to support, build, maintain, and manage technical quality assurance processes and guidelines as well as system infrastructure, investigate, analyze, and resolve system problems and performance issues, and test the behavior, functioning, and integrity of systems.

Skill Level

The majority of professions in this unit category need a level of expertise equivalent to a bachelor’s degree or more. For the formal qualification, at least five years of relevant experience and/or equivalent vendor certification may be substituted. In some cases, in addition to the official qualification (ANZSCO Skill Level 1), appropriate experience and/or on-the-job training may be necessary.

English Requirement

  • IELTS result with a minimum score of 6 in writing, listening, reading), 7 in speaking, and 7 overall.
  • OET result with a minimum grade B in all sections.
  • TOEFL iBT with a minimum score of 12 in listening, 13 in reading, 21 in writing, 23 in speaking, and overall 93.
  • PTE Academic with a min score of 50 in (writing, reading, listening), 65 in speaking, and 65 overall.

Tasks to Perform

  • Developing and revising technical documentation such as procedural, instructional, and operational guides and manuals, technical reports and specifications, and maintenance inventory systems.
  • Planning and carrying out quality audit inspections, as well as assessing and reviewing systems, data, and documentation.
  • Assisting with system troubleshooting, diagnosis, testing, and resolution.
  • Recommending corrective action plans and improvements in the resolution of non-compliance with standards discovered through the process and procedure monitoring and auditing.
  • Testing, finding, and diagnosing functionality issues and defects in systems, and writing code following defined testing methodologies, rules, and quality standards to ensure systems run as expected.
  • Reviewing and assessing organizational systems architecture, as well as advising existing and future hardware and software strategies and directions.
  • Identifying deviations and possible high-risk areas in ensuring standard and procedure adherence.
  • Evaluating, analyzing, and diagnosing technological difficulties and issues such as desktop installation, maintenance, repair, upgrade, and configuration, as well as troubleshooting of desktops, software, hardware, printers, the Internet, email, databases, operating systems, and security systems.
  • Creating, implementing, and delivering technical assistance and training in application software and operational processes.
  • Communicating, teaching, and coordinating with users and management to ensure understanding and adherence to standards, procedures, and quality control concerns and activities.
ICT Support Engineers

Occupation Lists and Related Core ICT Units

ICT Support Engineer is responsible for establishing and managing procedures and strategies that support, create, and sustain technical quality assurance processes. Following are the occupation lists and related core ICT units:

Occupation Lists

On the Occupation Lists

  • Combined Skilled Occupations List (STSOL MLTSSL)
  • Medium Long Term Strategic Skills List (MLTSSL)
  • RSMS Occupations List (RSMSL)

Not on the Occupation Lists

  • Labour Market Testing Required for 457 List (LMTL)
  • Short-Term Skilled Occupation List (STSOL)

Related Core ICT Units

Closely Related Core ICT Units

  • Risk Management
  • ICT Security
  • Operating Systems – (Unix, Linux, Xenix, Network OS)
  • Business Process Reengineering
  • Testing Strategies and Methods
  • Quality Management – (Quality Assurance, Software Quality)
  • Software Engineering
  • Software Validation – (Software Testing)
  • Computer Audit

Additional Closely Related Core ICT Units

  • Database Management Systems – (Relational Database, Object-Oriented Database)
  • Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
  • Data communications – (WAN, LAN)
  • Computer Science
  • Database Implementation
  • Digital Communication
  • Internet Forensics
  • Software Architecture
  • Network Architecture
  • Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
  • Introduction to Information Systems
  • Computer Forensics
  • Database Design
  • Information Security – (Data Security)

Frequently Asked Question

How much time does it take for a CDR to be delivered?

Normally assistance in the complete CDR preparation takes about 3 weeks.

What are the requirements for CDR report writing service? Do I need to submit any document?

Different credentials or documents which are important to assess your engineering degree through Competency Demonstration Report (CDR) are given below:

– One Passport Size Photograph
– Bio Page of Identity Proof
– CV / Resume
– English Test Result Card
– Three Career Episodes
– Certificate of Degree
– Certified Academic Transcripts
– 3 Career Episodes
– Continual Professional Development (CPD) Report
– Summary Statement

Do I need to submit my academic project?

Yes, you can submit your academic projects done during your professional studies as a Career Episode in your CDR with relevant documentary evidences.

Should I provide employment reference letter for my CDR?

Yes, an employer reference letter is compulsory to provide if you have relevant experience of one or more years and also if you used the projects from CDR based on the work experience.
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